Privacy Policy
This Privacy Policy outlines how Elegant Haven LTD (Trade name: TRUSTED CONSTRUCTION & DESIGN) (“we”, “our”, or “us”) collects, uses, shares, and protects personal information through our website and services. We are committed to protecting your privacy in compliance with UK data protection laws.
1. Information We Collect
We may collect and process the following types of personal data:
– Name, email address, and phone number (e.g., through contact or quote forms).
– Address and payment information when purchasing products or services.
– Technical data like IP address, browser type, device type, and browsing behavior (via cookies and analytics).
2. How We Use Your Information
We use your data for the following purposes:
– To provide and manage services and customer support.
– To process payments and send invoices.
– To respond to inquiries and provide quotes.
– To improve our website, products, and services.
– To send newsletters and promotional materials, if you have opted in.
3. Legal Basis for Processing
We process your data based on the following legal grounds:
– Your consent (e.g., for marketing).
– Contractual necessity (e.g., processing a purchase or service).
– Legal obligations.
– Legitimate interest (e.g., security, improvement of services).
4. Cookies and Analytics
Our website uses cookies and similar technologies to enhance user experience. We may also use third-party tools such as Google Analytics to collect and analyse website usage. You can manage your cookie preferences in your browser settings.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
– Payment processors (e.g., Stripe, PayPal).
– Email marketing providers (e.g., Mailchimp).
– Website analytics services (e.g., Google Analytics).
– Contractors or service providers who assist in delivering our services.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Data Security
We use appropriate technical and organizational measures to safeguard your data against accidental loss, unauthorized access, or misuse.
8. Your Rights
Under UK data protection law, you have the right to:
– Access your personal data.
– Request correction of inaccurate data.
– Request deletion of your data.
– Object to processing or restrict it under certain conditions.
– Withdraw consent at any time for data processed on the basis of consent.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
10. Children
Our services are not intended for children under 16, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact:
Data Privacy Officer
Elegant Haven LTD (Trade name: TRUSTED CONSTRUCTION & DESIGN)
86-90 Paul Street, London, EC2A 4NE
Email: office@eleganthaven.co.uk